I have never met a more knowledgeable and efficient technician if you need appliance service, ask for matt! For emergency service, our supervisors, technicians and mechanics are on-call. Thank you for using wpj heating, we wish you a great day! Place the new water heater in a drain pan you can avoid possible flooding by routing pipe to a drain from the drain pan. I cannot recommend this company highly enough! We use cobol now only if we're linking to legacy.